Support

CustomersEmployees

Core Offerings
E-Mail + Messaging
Platinum Internet
Storage + Backup
IP Telephony
Monitoring
Virtual Server
LAN / WAN
Support
Professional Services

The ability to select a support package that meets your
specific needs assures valuable and dependable support
whenever you need it


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service that counts
Product Features

Many technical services are included as part of a customer’s core support and is available to all users of ITS Subscribed Services:
• 24x7 access to HeatSeeker Technical Helpline with live engineers that have a wide breadth of knowledge readily available to meet your demands
• Sophisticated remote diagnostics
• Timely response to day-to-day IT and communication requirements, ranging from a simple desktop question to an implementation of a complex multi-layer technology solution
• Available to all users of defined ITS Services

Optionally, the following technical services are available at competitive prices to accommodate all the customer’s needs for support of new network and application enhancements:
• Augment or replacement of current staff allows your company to focus on core competencies with worry free IT/technology.
• Equipment and software installation

Benefits
Available packages allow for the flexibility of lowering cost of IT Support. Subscribing to ITS Premier Support Services gives you guaranteed technical availability at a lower cost per hour. The HeatSeeker team can become an arm of your business expanding technical expertise while financially maintaining your pre-determined technology budget.